PUBLIC OFFER AGREEMENT

1.1. The Service Provider and the Client establish their contractual relations through a Public Offer Agreement. Ordering a Service on the Website https://translate-service.pl/ means that the Client, regardless of their status (natural person, legal entity or sole trader), has accepted this Public Offer Agreement together with its Rules referred to below, in accordance with applicable international and Polish law.

1.2. The Public Offer Agreement is open to the public, meaning that its terms are the same for all Clients, regardless of their status (natural person, legal entity or sole trader). Under this Agreement, the Client accepts the terms and procedure for placing orders, making payments and the provision of services by the Service Provider, and assumes responsibility for dishonest orders and failure to comply with the terms of this Agreement.

“Public Offer Agreement” (hereinafter the “Agreement”): a public agreement, a model of which is published on the Website https://translate-service.pl/, containing the Service Provider’s offer for the purchase of Services. It is an agreement between the Client and the Service Provider for the provision of Services, concluded by accepting the offer on the Website https://translate-service.pl/.

3.1. The Client commissions, and the Service Provider undertakes to provide the Client with, sworn translation, written translation and interpreting services, the preparation, delivery and legalisation of documents, and other business activities of a non-production nature provided without the simultaneous presence of the Service Provider and the Client, in accordance with the terms of this Agreement and its Annexes.

3.2. The Service Provider provides Services by performing the actions specified in clause 3.1. of this Agreement in the Client’s interests, with the Client’s written consent (sent, for example, by email or via a messaging app).

3.3. The content, scope and cost of Services are determined by this Agreement, its Annexes, supplementary agreements, invoices and certificates of services rendered, which form an integral part of this Agreement.

4.1. The Service Provider must:

4.1.1. Begin providing Services within 1 (one) working day of receiving payment.

4.1.2. Request from the Client all information, materials and documents relating to the subject matter of the Services that are needed to provide Services of proper quality.

4.1.3. After providing the Services, inform the Client that all necessary documents are ready (in accordance with clause 3.1.) for delivery to the Client, agree with the Client on the method, timing and cost of their delivery (where they are received outside Poland), and send scanned copies of the relevant documents to the Client’s email address.

4.1.4. Send the Client all required documents referred to in clause 3.1. The Service Provider’s obligations under the Agreement are deemed fulfilled on the date when the complete set of necessary documents is delivered to the Client.

4.2. The Service Provider may:

4.2.1. Refuse to provide Services covered by the Agreement or postpone their provision where objective circumstances prevent performance of the Service, where the Service Provider lacks the necessary competence, where the Client behaves improperly, or where there are reasonable grounds to suspect that the Client will not make the payments due.

4.2.2. Require the Client to make all payments specified in this Agreement, its Annexes, supplementary agreements, invoices and certificates of services rendered, which form an integral part of this Agreement.

4.2.3. If requests and requirements for additional information and documents are received from state authorities during the provision of Services, postpone the deadline for providing those Services by the time needed to supply such information and documents.

5.1. The Client must:

5.1.1. Provide the Service Provider with all information, materials and documents relating to the subject matter of the Services that the Service Provider needs to provide the services.

5.1.2. If there are no objections to the quality of the Services provided, sign the certificates of services rendered supplied by the Service Provider.

5.1.3. Pay for the Services provided in the manner and amount specified in this Agreement, its Annexes, supplementary agreements, invoices and certificates of services rendered, which form an integral part of this Agreement.

6.1. The Service Provider sends the Client an individual offer stating the cost of Services under this Agreement.

6.2. Payment by card incurs a bank commission of 2%, added to the cost of Services.

6.3. The Client pays for Services on a 100% prepayment basis, unless the individual offer provides otherwise.

6.4. A Client who has concluded the Agreement remotely may withdraw from it within 14 days without giving a reason and without incurring any costs. If the Service Provider has begun providing Services with the Client’s consent before this period expires, payment for services already provided is non-refundable.

7.1. All complaints about the quality of Services provided must be sent to the Service Provider electronically at doc@translate-service.pl. The Service Provider must consider the Client’s complaints (claims) within 30 (thirty) days.

8.1. In the event of disputes or disagreements relating to the provision of Services, the Service Provider and the Client undertake to use a pre-litigation procedure to settle the dispute amicably. If the dispute cannot be resolved out of court, the parties have the right to bring a claim before the court competent for the defendant’s place of residence (registered office).

8.2. The parties are liable under Polish law for non-performance or improper performance of obligations arising from this Agreement.

9.1. The Client accepts the Offer and concludes the Agreement by making a prepayment for the Service Provider’s Services in accordance with § 6 of the Agreement.

10.1. The Offer takes effect upon publication on the Website https://translate-service.pl/ and remains valid until withdrawn by the Service Provider.

10.2. The Service Provider reserves the right to amend the terms of the Offer (including costs) and/or withdraw the Offer at any time at its own discretion. If the Service Provider amends the Offer, the amendments take effect upon publication of the amended text of the Offer on the Website https://translate-service.pl/, unless the Service Provider specifies a different effective date for the amendments.

11.1. By accepting the Offer in accordance with clause 9.1. of this Agreement, the Client enters into the Agreement on the terms set out in the Offer.

11.2. The Agreement takes effect upon the Client’s acceptance of the Offer and remains in force until the parties have fully performed their contractual obligations.

12.1. The Agreement is concluded for an indefinite period.

13.1. The Parties are liable for non-performance or improper performance of their obligations in accordance with applicable Polish law.

13.2. The Service Provider is not liable for poor quality of Services where this results from the Client providing incomplete or inaccurate information and documents necessary for their performance.

14.1. The Parties are not liable for non-performance or improper performance of their obligations where this is caused by circumstances beyond the Parties’ will and control that could not have been foreseen or prevented. Such circumstances include, among others: natural disasters, armed conflicts, embargoes, state intervention, blockades, strikes and other events of a similar nature.

14.2. A Party experiencing force majeure circumstances undertakes to notify the other Party without delay (no later than 48 hours) and agree on any postponement of the deadlines for performing obligations or termination of the Agreement. The notification must be confirmed by the relevant institutions, such as the Polish Chamber of Commerce (Krajowa Izba Gospodarcza), within 10 (ten) calendar days.

14.3. If force majeure circumstances continue for more than 3 (three) months, the Parties may terminate the Agreement by mutual consent, while making the necessary financial and business settlements.

15.1. The Parties agree that the text of this Agreement, as well as all materials and information that become known to them during its performance, are confidential and may not be disclosed to third parties without the other Party’s prior written consent, unless generally applicable law provides otherwise.

16.1. The Client declares that all terms of this Offer are clear to them and accepts them in full without any conditions, exceptions or reservations.

16.2. In matters not governed by this Agreement, the Parties undertake to apply the provisions of applicable Polish law.

16.3. The Service Provider within the meaning of this Agreement is JDG Viktoriya Kozlowska, as well as entities authorised by the Service Provider to provide services on its behalf.

16.4. This Agreement is governed by Polish law.

16.5. The Parties mutually consent to the processing and storage of personal data that become known to them in connection with the conclusion and performance of this Agreement, to the extent necessary for its proper performance and in accordance with the requirements of applicable Polish law.